> ## Content Index
> Fetch the complete content index at: https://www.productledalliance.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Understanding the customer experience is everything, with Adam Dille
- URL: https://www.productledalliance.com/understanding-the-customer-experience-is-everything-with-adam-dille/
- Published: 2021-10-07T15:25:43.000Z
- Updated: 2024-10-17T06:47:46.000Z
- Description: In this episode, we sit down with Adam Dille, Quantum Metric, who explores his journey to product leadership, and how he’s combining product and engineering into a perfect mix that allows customers to thrive.
- Author: Adam Bennett
- Tags: User Experience, Podcasts

In this episode, we sit down with Adam Dille, Senior VP of Product and Engineering at Quantum Metric, the leading provider of real-time digital experience intelligence. Adam explores his journey to product leadership, and how he’s combining product and engineering into a perfect mix that allows customers to thrive.

[‎For the Love of Product 💙🎙: Understanding the customer experience is everything - with Adam Dille on Apple PodcastsIn this episode, we sit down with Adam Dille, Senior Vice President of Product and Engineering at Quantum Metric, the leading provider of real-time digital experience intelligence. Adam explores his journey to product leadership, and how he’s combining product and engineering into a perfect mix that…Apple Podcasts![](https://is2-ssl.mzstatic.com/image/thumb/Podcasts124/v4/64/ba/1e/64ba1edb-3068-bf90-c2ea-b5f54a484a60/mza_2133586491409119876.png/1200x630wp.png)](https://podcasts.apple.com/gb/podcast/understanding-the-customer-experience-is-everything/id1549178796?i=1000537853567)

## Key talking points:  

- The power of uniting teams through continuous product design.
- Why putting yourself in someone else’s shoes should be intuitive to working in product.
- Building products based on a foundation of feedback and tackling the right problems.
- Key advice on jumping from an engineering-led role to a product leadership position.

## A little bit about the guest  

Adam has a traditional engineering background but was never happy at being told what to build and how. He wanted to know *who* they were building it for, and *why* they needed it. This led him down his path to product.

He’s a product-focused executive with an aptitude for creating winning organizations and leading their charge to build incredible software. Adam loves to work across the product spectrum: from planning customer-focused solutions to building and delivering solid technical implementations.

## Get involved

Wanna get involved in the conversation?

It’s easy - just join our [Slack channel](https://www.productledalliance.com/join-the-pla-slack-community/) of over 3000 product-led enthusiasts. Access is 100% free, and it’s got a range of channels for you to take full advantage of; from upcoming events and recommended reading, to job opportunities and recommended tools.

You can be part of the pod! If you’re a CPO, Founder, Inventor, or a passionate product-led advocate, pick a topic and can get in touch here: [adam@productledalliance.com](mailto:adam@productledalliance.com).

Be sure to catch more episodes of [For the Love of Product](https://www.productledalliance.com/for-the-love-of-product-podcast/)!

[ ![](https://storage.ghost.io/c/06/40/064053a7-301f-45ab-974f-9f6baeaffcc5/content/images/size/w1600/2021/03/For-the-Love-of-Product-podcast-banner-1.png) ](https://www.productledalliance.com/for-the-love-of-product-podcast/?utm%5Fsource=article&utm%5Fmedium=blog&utm%5Fcampaign=podcast-ad)