In this episode, we’ve got not one, not two, but a trio of expert guests offering their unique insights. We’re joined by Kam Dadfar, Virginia Chiarentin, and Charlotte Hayward from the Product Ops team at Onfido.

They discuss how harnessing the power of data can unlock both process and product improvements in a fast-growing scale-up. 👇

‎Product Ops Podcast: Season 2: Driving customer and data insights, with Onfido on Apple Podcasts
‎Show Product Ops Podcast, Ep Season 2: Driving customer and data insights, with Onfido - 8 Apr 2022

Key talking points include:

  • Using customer insights to improve a trial adoption process.
  • Building on data insights to drive long-term product improvements.
  • Scaling an NPS system.
  • How product ops can function as a neutral party that puts customer interests first.

Get involved

Wanna get involved in the conversation? It’s easy - just join our Slack channel of over 5,000 product-led enthusiasts. Access is 100% free, and it’s got a range of channels for you to take full advantage of; from upcoming events and recommended reading, to job opportunities, and recommended tools.

You can be part of the Product Ops Podcast too! Get in touch with host Gerisha Nadaraju, Head of Product Ops at Dojo.

The Product Ops Podcast | Product-Led Alliance
Each week, the Product Ops Podcast (POP) will bring you unique perspectives and actionable insights from people working in this emerging, exciting, and pivotal function.