In this episode, we sit down with Ben Jones, Chief Creative and Innovation Officer at Primer, an organization dedicated to helping companies make the most of their investment in data.
Throughout the show, he chats about how divergent thinking is the most important type of thinking process in product innovation. And explores how active listening and refining feedback helped propel Primer along the journey from science, to engineering, to product, and to scale.
Key talking points:
- How unity between tech and product teams can pave the way for growth.
- Lessons learned for handling future crises in product.
- The power of active listening in an inclusive environment.
- Why divergent thinking is crucial for challenging competitors and propelling innovation.
- How structured search is transforming the way we navigate data.
A little bit about the guest
Ben was previously the Global CTO at AKQA, a company named by Gartner and Forrester as one of the world’s leading experience, design, and innovation agencies. He’s also the co-founder of Bull in a China Shop, an organization that strives to enable companies to harness true innovation and define new products and services.
Along with seeing possibilities where others see obstacles, his philosophy in product is to see through the eyes of a child when tackling challenges. He believes in blending beauty, innocence, and naivety with an understanding of tomorrow’s technology to create the products and services of the future.
Ben has over 15 years of experience in technology and is often called on by national and trade press for his insights, while also being a speaker at key industry events around the world.
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